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"Staff were welcoming and helped with our little ones. Room was clean and spacious."

"Strategic and centrally located in city centre, yet it's very quiet. 5 to 10 minutes to intercity bus stop, particularly if you use Flix bus. The bus stop is around the corner. Cardiff is buzzing city, plenty eatery places and cafes. Excellent breakfast at the hotel. Highly recommend it"

"Do not book Cardiff Bute Terrace Hotel By Belvilla. This is the worst hotel experience I have ever had. The listing is completely misleading and the photos are nothing like what I arrived to. I honestly cannot believe third-party sites are still taking bookings for this place. The building was filthy and was unsafe. Windows were smashed and the communal areas were disgusting. Rats are freely running around the communal areas the building. There appeared to be drug use in the hallways. There are no circumstances I would have stayed here. The advertised parking did not exist. The contact numbers online did not work. I called them again while standing inside the hotel in front of staff, and they still did not work. I asked to speak to a manager and was refused. Staff initially refused to give their names. One receptionist eventually gave the name Meena, and I was told Gio/Geo Johnson would contact me. That went nowhere. When I asked Meena if she would stay there herself, she laughed, shook her head and said no. That says everything. We left immediately and had to pay for another hotel. They have since refused the refund and are avoiding Hotels.com, blocking all contact. This place should not be listed. Avoid."

"The 2 people we interacted with at the front desk were "

"All good thx very much. Highly recommended …"

"Great central location and lovely breakfast"

"Breakfast was amazing, and the rooms were perfect! "

"Nice hotel and nice staff. Clean and modern. Spacious room with all the usual ammenities. Quite noisy though in the rooms, plus the fire alarm went off at midnight walking everyone up and no explanation from the hotel at the time or in the morning either. Great location. Only negative was the car park, no free parking and it was £25 for 24 hours but most places in Cardiff are that prive."

"Great stay"