2/10 Terrible
Magdalena
Traveled with group
8 Apr, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be careful with the place!
Im giving 1 star for everything. We booked it a day before, came to the place, and it turned out there was no electricity in all place and there was a big malfunction not possible to be repaired this day so we were refused to stay.
These things happen so I was ok with it and we went to another place and I’ve got the message from the Gweta lodge that they will ask Expedia to refund us as it was obviously their fault. After holidays when I asked for a refund and when will we get it, the complications started as Expedia didn’t want to refund us because the manager of the place changed his mind and didn’t accept to give a refund. I’ve contacted him and he told us the electricity came finally and it was us who resigned on our own which is obviously not true ( why we get the message from them straight away that we will be refunded?), and later ignored me at all :/
So please be careful and better find other place, as in any case they won’t help you even it’s the fault of the hotel. I feel very disappointed about it.
Magdalena
Stayed 1 night in Mar 2024