Top Extended Stay America in Hampton Roads

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Top Hampton Roads Hotel Reviews

Shutters on the Banks

10/10 Excellent

"Awesome birthday trip!!"

The Ocean Key Virginia Beach Resort

2/10 Terrible

"My recent stay at this hotel was extremely disappointing due to the staff’s lack of professionalism, communication, and basic customer service. It was very clear that the staff members were not on the same page with each other, which created confusion, delays, and unnecessary frustration throughout my stay. I received conflicting information from different employees, and no one seemed willing to take accountability or properly resolve concerns. Communication with guests was poor, and at times the staff came across as dismissive and unorganized rather than helpful or accommodating. For the amount paid and the expectations associated with staying here, the experience fell far below acceptable standards. Professionalism, coordination, and customer care should be a priority at any hotel, and unfortunately this location failed in all three areas during my visit. I would strongly recommend improvements in staff training, internal communication, and overall guest relations moving forward."