"The hotel itself is nice. But the experience was not good. Check in is at 4 pm. We arrived right at that time and were told our room would not be ready for “probably another hour.” We did not get keys to our room until 5 pm. Then on check-out day, it took the valet 45 minutes to bring our car around because there were other cars blocking the valet lane for 15 minutes or more without passengers ready to leave the hotel. It felt like an operational mess and this was disappointing due to the fact...