"The quick thinking and problem-solving skills saved the reservation. Because what began as a usual (a second return to this hotel within the past month), quickly went a different direction. For reference, this all took place at 11:15pm. The first room I was given a key for didn't work. Went back to the front desk for a new key. This second room wasn't ready as it was clear housekeeping had not yet prepared this room for a new occupant. And then the third key was successful as the room was...

"Mouse in the bathroom. Overall just felt run down and dirty."