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"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"The room was small, but perfectly adequate for a short stay. The bathroom was nicely fitted out, the bed was comfortable and there were teabags, milk etc. which were replenished on the second day. The staff were friendly and helpful and parking was easy to arrange, although you do have to pay."

"A lovely stay. Staff are very friendly and helpful. Rooms very comfortable. Food is excellent. "

"The hotel is very old but it’s been updated in an appropriate manner. Our room was a little small but served its purpose. The bathroom looked recently refurbished. The parking was excellent and as a blue badge holder we were able to park outside the main reception and parking was free. "

"Lovely room , great location and superb staff "

"Lovely hotel, car park below with ample parking. Nice breakfast, huge beds, only critic is bath with shower. No walk in shower which with mobility issues did mean mom couldn’t shower. Lovely service and vibe, can’t fault the hotel. Thank you "

"A remarkable place, fascinating old building. Our family room was fine, no fridge or microwave. "

"The spa wasn’t relaxing as people were vaping in the hot tub !"

"Exceeded expectations. The staff team were really friendly and helpful. Comfortable bed and great coffee. We ate breakfast and dinner and had great food.we also atexat the bistro opposite which was great. Will definitely stay again. "