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"For almost every part of this property it was exceptionally. Sadly the staff (at least the reception staff) failed badly. When we arrived we were questioned if we book the room via Expedia, I said yes and almost instantly the room we booked, a king, was just not available. I told here that it was unfortunate being that I had booked the room months in advance and I needed to involve management. Almost as fast the room I booked became available. This one act failed the facility but wait there’s...

"Exactly what we needed. Spot along train route. Clean facility with accommodating staff."

"Always try to stay at premier inn whenever I travel as comfort, excellent service and good food are a certainty"

"The property is 25-30 minutes away from the airport. The area is not good at all. The property is very run down. The pictures must be from many years ago. The towels are poor quality. Stains on the room carpet. Cab to the airport costs 25 pounds and you have to order in advance. Breakfast is cafeteria style. The entrance of the hotel is very confusing. The front dest is on the second floor and they have to buzz you in! This is more like Motel 6! more like 1 or 2 star hotel. "

"Staff at the reception were friendly and helpful. I had breakfast in the restaurant and I was greeted warmly. The restaurant staff were so attentive to our needs. They kept checking if our coffees need refilling. They don't stop moving around, cleaning tables. Such hardworking staff. "

"All right"

"Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees"

"This was my 4th stay at this hotel. It is convenient to Heathrow airport and bus service to the airport is just across the road. I plan on booking again in December."

"Quick check in. Bar service slow. Breakfast great"

"I love this place. I make a point of staying here every time I travel to UK via London airports - even if my trip is to Wales, I always stay here first night; it’s close to lots and a good chance to rest, and the staff have always been so so friendly and amazing, every time "