"The stay got off to a very poor start. The advertisement instructed guests to contact the property to receive a door access code. When I called in the afternoon, the property manager was extremely rude. Even after I explained the reason for my call, I was repeatedly questioned as if I didn’t understand the instructions. The beds and pillows were very uncomfortable and appear old and worn, with little care or maintenance. There is also a serious maintenance issue in the upstairs bathroom, with...

"Great clean room. Staff are very friendly and helpful. Would definitely stay again."

"So peaceful and quiet easy to get to town and wildlife to be seen thoroughly enjoyed our stay "

"Location in the center of Newcastle, close to restaurants and facilities. Parking was very good and safe, but was an additional cost. Staff were friendly and helpful, gym was good. Room size was large and thet kitchen and dining area were very good. Bedroom was large and bed comfortable, a mirror in the bedroom would have been good. We enjoyed our stay and highly recommend."

"Very clean and well maintained"

"Joy cottage is a charming little cottage to stay at while visiting Cessnock. It was a perfect place to relax after a wonderful day of wine tasting. Very clean, nice amenities and a lovely yard!"

"Great location"

"Absolutely loved our stay. So convenient and access to the lounge room and kitchen was great. Loved the fireplace."

"Great location, clean, and great amount of space. Only trouble was getting in at the start however this was quickly fixed with a phone call. "

"The staff were warm, friendly and helpful, and the room was very clean and well presented. The hotel has a great sense of style, with thoughtful interior design and small details that make the stay feel more polished. I especially liked the fresh, pleasant scent throughout the lobby and corridors, which added to the overall feeling of cleanliness and quality. A comfortable and well-maintained hotel that I would happily recommend."