Castles in Illinois

Been staying here for a lot of years but the last few times it has not been very clean, it is in DESPERATE need of a renovation. The doors locks are not secured to the door. It looks like doors were broken into. The room needs cleaned, new tiling for bathroom floors & new paint. So run down… we will not be staying in the near future! We didn’t want housekeeping coming in the 3 days we were there but when we went to get 2 towels, wash cloths & hand towels after 2nd day they said none were...

A lot of dining options and amenities at this hotel full service as far as I’m concerned

I stayed here to visit my child that attends the Art Institute and I was completely impressed. I will definitely stay here again.

This was the fourth time I’ve stayed here, and I’ll keep coming back. The location is very handy for families of Columbia College, the rooms are clean, comfortable and well appointed. The staff is extremely friendly and helpful, and it’s priced well.

We chose this hotel last minute and we were nervous because there were a couple recent negative reviews. There were 4 of us in our family and couldn't find anything negative to say about the hotel. The only disappointing fact was that the rooftop bar was not open but that wasn't a big deal. Everything was very clean. I actually wiped the floor in our room with a wet, white wash cloth, it was clean! There was no hair in the bathroom from a previous guest. There was no hair in the bed from a...

Great location

Beautiful views and great staff to accommodate any needs

The property is clean, smells good and well lit. The casino is very nice. There was a live band playing, plenty of machines and sitting areas available.

Wonderful stay in a great location!

Recently stayed at the Springhill Suites/River North. Could not have picked a better location for the first time in Chicago. Tons of local dining options. Close to landmarks. Easily walked to the Magnificient Mile(Michigan Ave) Walked to the subway to go to Wrigley Field and the United Center. Hotel was excellent. Clean, the staff was excellent in all areas. Free breakfast was fresh and good. Highly recommend overall.

Great location, clean room and friendly staff!

Excellent Customer Service

Big spacious room with complete kitchen. Beautiful views of the city. Restaurants and CVS pharmacy nearby. Decent selection of foods on breakfast buffet. Walking distance to the Navy Pier, Riverwalk and the Millennium Park. Parking garage is great but it is $55/ day extra.

Lovely person at front desk carried luggage up for us since no elevator.

We will definitely be staying here again! Great location, clean room, and great service. They even have a great complimentary breakfast which is a must have in a city like Chicago. The staff was great also. We had to switch trains for an earlier one due to weather and got into Chicago in the AM. Check in is 4pm and with two small children we were worried about what to do for hours but the staff helped us out and luckily had a room available.

Arlo Chicago is in the perfect location for walkable access to so many Chicago sights, excellent food (please try the Broken English Taco Pub around the corner!), bars, shopping, etc. It was also very conveniently located to access the L when we needed to get to other parts of the city! The staff was BEYOND accommodating, friendly, and helpful. The room was clean and exceeded all comfort expectations! I also highly recommend the lobby bar for a great happy hour spot!!! Everyone at this hotel...

It was great!

Loved the bar in the lobby with the DJ on the Saturday night. Pretty trendy.

Contemporary rooms, clean

Hotel is well appointed with beautiful rooms and an elegant, luxurious bathroom. The staff was helpful and the hotel is in the middle of the best shopping abd restaurants in Chicago! Wull definitely be my "go to" hotel in Chitown!