Find all hotels by Grupo MUR in Ingenio

"Everything was good"

"Hotel & staff were amazing!!! Only 1 dissatisfaction is having to wait so long to check in or for any assistance at the front desk reception. Having to stand in line for up to 30 minutes to be checked-in, is in my view unacceptable. Can they not find a better way in which to wait to be seen? Even if it’s a number system, then at least we can SIT & wait rather than STAND for so long. Reception is our 1st experience of the hotel and so doesn’t set a good 1st impression. Trying to gain assistance from reception was always a long wait on the phones or in person waiting in line. That said, my stay was amazing shame about the lack of staff on Reception. "

"A classy hotel. Well maintained. Multiple restaurants (though not all were open). Rooftop pool and bar/restaurant. Nice location. Don't know how to say it any better but we would love to stay there again."

"We had an amazing time with our family. The resort feels very safe with plenty of options for children to play and make friends."

"Very good"

"10/10"

"Centrally located, easily accessible, great value. "

"Perfect for a short weekend"

"Very nice hotel "