"The Grand Hotel is a historic property with excellent staff and great food, and it's very handy if you're travelling by rail to or from the adjacent Torquay station. The recent renovation of the indoor pool, changing rooms and spa facilities was long overdue and provides a now clean and welcoming experience, although the arrangement remains sub-optimal from a hygiene perspective with guests and staff having to walk poolside wearing shoes to access the changing rooms.
The lobby and bar area are well-appointed and welcoming, the restaurant serves fantastic food but is somewhat shabby with dated decor and fittings. The breakfast buffet is extensive with everything you could imagine, and even includes a gluten free section.
On the upper floors, the rooms, corridors and staircases remain very dated, with 1980s bathrooms, peeling window frames, and old radiators. Some updates to furniture, interior decoration and modern TV sets do little to offset the sense that this a dated property long overdue for comprehensive refurbishment. One of the two lifts was out of service for the duration of our stay.
Nevertheless this is a very welcoming and pleasant place to stay, and the pool/spa facilities are perfectly decent following the recent works. It's also great value, and I suspect that if it were comprehensively renovated to contemporary 4 star expectations I would probably not be able to afford it!"
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