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"The hotel was ok; however, the heat in our room was not working. It was freezing. We did not even bother to call customer service since we only stayed one. It was a very uncomfortable night with how cold it was. So I could not give it a 5 star. "

"We had bed bugs and roaches in our room. "

"Beach view was okay , stayed for three days phone didn’t work , pool never had any towels , couldn’t get in room room service after 10am,bed not comfortable "

"Room in Havana Tower was nice and clean . Would definitely stay again. "

"I rarely leave negative reviews, but this experience warrants one. If a zero-star option were available, I would have selected it. Prior to arrival, I attempted to contact the front desk multiple times between 4:00 PM and 8:00 PM to ask a simple question about check-in. Each call went unanswered, with the phone continuously ringing. Upon arrival, there was only one staff member handling check-in, resulting in a 20–25 minute wait. The room itself was average at best. While it appeared clean, there was a noticeable stale odor. One positive note was the view, which was excellent. However, basic amenities were lacking—one of the queen beds did not have fitted sheets or pillows, which is unacceptable. Additionally, housekeeping left unsolicited items in the room each night, including a pizza menu and an event flyer, which felt unprofessional. After returning in the evening, elevator access was extremely delayed, with a long line and approximately a 20-minute wait due to one elevator being out of service. It was apparent that the property was significantly understaffed during the weekend, whether due to events or ongoing operational issues. This lack of staffing impacted nearly every aspect of the stay. At checkout, cleanliness in common areas was also an issue, with trash, cups, and even a roll of tissue left inside the elevator. Overall, this was a disappointing experience, and I would not consider returning."

"Parking was full when we got there so had to park across the street "

"Very satisfying. Great food venues."

"Great time."

"Will stay at this property over and over. Its very clean and the views are breathtaking! Perfect activities for families! "