Find all hotels by Premier Inn in Juba Sound

"First, we would like to highlight the exceptional service provided by Michal B. at the front desk. His professionalism, expertise, and genuine care truly saved our trip. We also want to recognize Tim, Julia (convenience store), Niamh (lady from the UK who was our server during breakfast), and Patrick (reservations manager) for their excellent service. Pros: - Accommodations: The rooms and amenities were brand new and impeccably clean. - Location: The hotel is conveniently located near popular restaurants and the airport. - Dining: The food and drink quality was outstanding; a special thank you to the chef and pizza chef. Cons: - Beach Service: The advertised full service is inaccurate. With only approximately 20 chairs near a construction zone, space is too limited. Furthermore, staff presence was minimal and requests went unfulfilled. - Front Desk Staff: We encountered significant issues with Sonali B., who was rude and dishonest, and Moesha V., who lacked basic communication skills and was unhelpful when we requested management. - Service Efficiency: We experienced consistent delays, such as 40-minute waits for breakfast and over an hour for room service, despite the hotel not being at full capacity. - Connectivity: Daily internet and TV outages made it difficult to manage work and travel arrangements. - Facility Design: The outdoor-only dining area is impractical during rain, as most seating becomes soaked and the roof leaks. Additionally, the lack of indoor activities"

"Amazing room and atmosphere "

"Everything was on the high level! "

"Waking up at the Blue Haven Resort in Turks & Caicos was truly waking up in paradise. We had a studio with a king size bed that had an ocean view but no balcony which we were initially interested in but this did not impact our experience overall . We were still able to slide a door and hear nature . The staff was exceptional. From Makayla ,"

"Property was very nice and clean and in a good location. Room was beautiful! Will definitely be staying here again."

"Yes, shuttle readily available "

"We were choosing between this property and Ocean Club West and chose wrong sadly. From the start it was sub par, the transport from the airport failed to show after a 30 min wait and we had to join the taxi line. We had a room the 1st night where there were people partying 2 doors down despite being asked to stop. I was woken at 2:38am by the smoke alarm because they were illegally smoking. I had to go to the front desk at 3am due to the banging and partying. We were moved for 1 night to another (smaller) room then onto an upgraded room. So 3 diff rooms in 5 nights. This room you could hear the music bar down the street until 2am each night and there are no blackout blinds so the property’s pool lighting lit the room up like daylight. If your room is on the wrong part of the property it’s very hard to sleep with the music bar down the street so beware of that. Finally, sadly we found the staff in the property to be cold, almost moody and rude. When you walk past them and say good morning or hello, instead of a warm smile you received a smirk, a reluctant response and not a smile. When we travelled to other properties during our stay we found them very warm and friendly so I’m not sure why they staff at this priority all seemed so unhappy. It didn’t spoil our vacation but it was a mistake to choose this property- not the experience I hoped for or expected. "

"Rooms are a bit dated therefore could not consider them a five star clean. Stains on furniture and wear in bathroom. Mildew smell throughout hallways. Some staff were better than others. Personally, I didn’t feel super welcomed or accommodated. Compared to other luxury brands, this resort was not up to par for me. And this resort, markets itself as a luxury resort. I’d recommend trying one of the many other resorts on the island as the island itself is one of the best in the Caribbean. "

"Turks and Caicos is an expensive island so there was good value in staying at The Sands. They are within walking distance to a small downtown area and to their sister hotel, The Palms. Food at Hemingway’s was good and the restaurant is conveniently located close to the pool and beach, however they have a tiny bar area and infrequent service to the beach area. There would be better use of space if they had a bar area on the deck closer to the beach. We had some issues with our lights not shutting off completely in our room and no water at times. There is massive construction going on next door to the hotel, with multiple high rises being built. They do start early in the morning and go until sunset so ask to stay closer to the beach if that would affect you. We heard there were shuttles to the sister properties but they were infrequent and didn’t show up when we expected them. Overall the staff was friendly and accommodating and the beach is beautiful. We would go back. "