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"Yes, staff were helpfull. "

"Super convenient location close to Dotonbori. The rooms are small but clean, modern, and well-designed. Would stay here again."

"The Centara Grand Hotel Osaka is a first class hotel located in the Namba Osaka district. I was thrilled when I checked in that the management had upgraded me to the 27th floor, which was a restricted area. I felt very special when using the elevator to get to my room. I must say having a corner room at that level and looking out your window, the view and scenery of Osaka is breathtaking. Overall, the room is very spacious and clean, and there are a lot of grooming amenities for you at your convenience. And that’s the reason I’ll keep coming back to The Centara Grand Hotel Osaka. You don’t have to pack too much stuff. It’s all right here!"

"Wonderful Stay – Highly Recommend Recently stayed here and had an excellent experience. I must say the hotel and staff were amazing. We arrived around 11pm due to a delayed flight and lengthy train ride. The hotel was extremely clean. The front desk lady was able to help me figure out how to get to Sumoto on Awaji Island, which made the day trip much easier. The view from the hotel room was very nice as well. Hotel is well situated with the subway below the hotel as well as having a grocery store in the basement which was extremely convenient. We were also about a 10-15 minute walk from where most of the tour buses meet up as well, an added bonus. Room was on the small side but it wasn’t a big issue as we were out and about most of the time. I have friends going to Japan in February and I’ll be highly recommending this hotel to them. When I return to Japan I will definitely be staying at this hotel. "

"Hotel is located right above the Kitahama metro station, so it's very convenient for travel down to Dotonburi and it's linked lines. My room was very clean and the soundproofing must be great, because I'm a light sleeper and I heard no noise on either night I stayed here."

"Quiet and clean"

"Super clean and an amazing shaft and spa"

"We booked the hotel without knowing it’s a five star hotel. It meets all the standards for a five star hotel - from staff, service, amenities to quality of bakery. We didn’t eat at any of their restaurants because there are many less expensive options near the hotel. Unlike the hotels in Osaka city center at similar price, our room is large and has a beautiful view of Osaka Jo Hall, the Osaka Castle and the big park around it. We highly recommend this hotel and look forward to coming back again. "

"The breakfast area messed up on our count, we went back to the front desk to explained the situation, the manager who passed by overheard the conversation and walked us down to the breakfast area to walk us in. Love the location, staff, breakfast variety. We stayed for 4 nights and missed breakfast 2 days. If we knew from the start how great their breakfast was, we would have not missed it. I got to make my own ramen, iced matcha latte, and they even have a Takoyaki station. "