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"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"This property was clean and the bed was comfortable. It was a bit of a trek from the Kofu Station, so getting around by train took some effort. The unit is small, but we just needed a place to sleep at night after our long days exploring, so the price was good for our needs. They even provide the toiletries and sleep shirts like a larger hotel would do. "

"Great place to stay right near Kofu Station! Will definitely stay there again!"

"It was a memorable opportunity to live and enjoy tradition. I don't think I will ever sleep so well again. Very clean and the staff were very hospitable. Just remember to book for meals early on. "

"This is by far the most comfortable and luxurious hotel I’ve ever been in and I’ve stayed at 5-6 star hotels globally. You cannot beat them for comfort, service, meals, mountain view and the quality of everything they provide. I absolutely loved my stay here and felt like I was a traditional Japanese hotel along with all the 5 star service provided. Cannot recommend it enough and I will return when I visit Japan next. Loved it"

"the onsen was very nice, and the amenities were also great. room was spacious "

"Great place to stay "

"Great service. Super breakfast buffet. Outstanding onsen. "

"Feels like a real Ryokan, with the Japanese style room and outdoor bath."