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"Excellent food, customer service, and overall experience."

"We loved: (1) the spotlessly clean and spacious room and communal areas (2) the view of trees and the sound of the river outside our room (3) relaxing in the hotel's indoor and outdoor hot spring pools (4) helpful staff. The only thing that could be improved would be teabags (お茶 or black tea), either for free in the room or to purchase from the front desk."

"Even with our limited Japanese skills, the staff understood and communicated with us with great ease. Everyone was extremely nice, polite and pleasant. The breakfast and dinner menus were copious, delicious and made with local ingredients. Even a simple tomato could shine with the incredible skills of the chef. Zao onsen has a reputation as a winter resort but we've thoroughly enjoyed hiking the mountain in summer to come back to warm smiles, relaxing sulfuric waters (really helped my skin) and incredible food. "

"room was very clean. staff were very friendly and helpful."

"Room is spacious. Room entrance is welcome feel. Hot spring is nice. Hotel worker is warm and welcoming."

"Loved our room, the onsen was clean and relaxing. The food was great and the service was perfect."

"Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay."

"Everyone was friendly. Very convenient. Good people "

"An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only). "