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Awesome but isolated in a remote area

As an Expedia platinum client I must say this stay was amazing. Had a bit of an issue upon my arrival but the staff went above and beyond to correct it and make it right. Food was good, room was spacious, and location was great. The best part…felt like I was staying in an art gallery with beautiful displays of art all over the property. A must see for sure!

Todo estuvo excelente, la atencion, el desayuno, muy buena experiencia

Absolutely loved staying here. Single woman traveling by myself, and would definitely visit this hotel again.

Wonderful service- always willing to answer any questions and make your stay as comfortable as possible

A relatively new facility and very well run. Services are smooth and kept in good condition. I’ll stay here again.

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Stayed here for 8 nights and the experience was very positive. The staff are helpful and gracious especially for a long stay like ourselves. The breakfast is hearty, don't forget you can get eggs to order! The rom is a good size for 2 people sharing. Location you can walk to multiple coffee shops and cafes, and is quiet. Hotel is great to provide access to local drivers/taxis and I recommend getting the number of a few drivers so that you can be picked up or other activities.

I like that the apartment is not downtown. I could easily walk to the local shops and restaurants. Public transport to town is easily available. The place is nice and clean. The staff were very helpful and accommodating. Thank you

Clean and comfy rooms. Nice and tasty breakfast. Delicious restaurant on site. Gorgeous location with tree lined street. Nice gym on site. Water and tea kettle in room. Soap & shampoo provided.

Hotel amazing the staff will respectful , Sonia , issak etc . Chief Ayman well done bravo . Next visit will be in April . Thanks to all

This hotel was beautiful, the service excellent, and the staff could not have been more welcoming and friendly. This is a historical hotel which was a victim/and witness to the genocide of 1994. And yet they have carried on and risen above the horrific events of that time; and have turned this hotel into the beautiful place it is. There is a plaque at the front of the hotel commemorating the hotel staff that had been killed during this time of genocide. God bless these people for their...

We enjoyed our time! The staff was on top of things. I felt safe in the neighborhood. They helped with taxis and making sure we had everything we needed. The rooms were clean and were extra stocked with what we all needed.

Good location. Property is lovely. Room was large with kitchenette and had nice balcony to enjoy the sights and sounds of the city. Strong screened sliding door, so fresh air and no insects. Restaurant had nice view and food and service were great. Staff were very welcoming and helpful. Didn't use the pool, but it looked very inviting.

A very nice place to stay, right in the heart of Kigali’s Business Center. The staff were super friendly and welcoming. Thanks to Delphine, Rose and all other staff member for making my stay so amazing. I recommend this place and will not hesitate to stay at Tropical Plaza Apartment once in Kigali.

Staff some staff need some more training on professionalism and timeliness.

It was amazing,excellent service.

Comfortable rooms and multiple good dining options. Especially the rooftop. Staff truly lovely people, so nice and helpful.