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"Paradise! Let’s start with the good …. Stunning pool, spacious rooms with beautiful outlook, clean but with the usual firm beds. Gorgeous grounds and right on a beach that stretches for ever both ways- great for walking. There is a pack of dogs that roam the property. They hang around the restaurant and beg for food. They seem harmless but I wasn’t tempted to pat one. In good health though and probably owned by the resort. No cats to be seen The not so good would be the majority of the patronage were Russians. Strange vibe from them, verging on unfriendly. The sea was murky grey and not tempting to swim in at all. Maybe it was the time of year we were there? Something to note is you access the property via a long boat or ferry across a substantial river then shuttle van. The long boat cost 80 baht for the 3 of us and the shuttle appeared to be free (phone the resort on arrival at the pier) All in all a lovely place with lovely staff but it has no soul"

"We loved everything about our stay and the property. We would never again book through Expedia because they are not an honest company. They say your payment will not go through until 30 days before your stay but then charge it immediately and send you a confirmation and and say any cancellations are not refundable. They also blame it on Outrigger Hotel that they do not refund for cancellations. This is not true - they just keep the extra money and do not send it to the hotel. This is bad practice and I hope karma gets them."