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"The stay was wonderful. The customer service is spectacular and a lot of people spoke english. Their hot springs are immaculate and provide you with a spa like experience. Although they don’t sand springs at the property they provide shuttle that take you there and back. The pillows are a bit uncomfortable and the store doesn’t really have any heatable food. We had to walk to the nearest convenience store which was about a 10 minute walk."

"A very good hotel. A most wonderful experience. Room was comfortable. Onsen was awesome - the size and the space. Sand bath was an interesting experience - quite fun to do as a family. The highlight was the kaiseki dinner - delicious. "

"Loved this place!! The property is immaculate!! The staff are so very POLITE and PROFESSIONAL!!"

"Shower very weak and unstable"

"Good"

"Front deck, sand bath and housekeeping staff provide good services. "