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"The location was lovely and the onsen and outdoor otaru baths were totally worth the trip! The buffet breakfast had a ton of options and was tasty. Our family room was a very tight squeeze for 4 people, but otherwise fine. We had limited interactions with the staff, but they were helpful and accommodating when we needed anything!"

"Very nice place Staff are really nice"

"Great location, helpful staff, comfortable room, "

"Beautiful onset, outstanding food, terrific service, large and comfortable rooms. We had a wonderful 3 night stay. "