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Novotel Krakow Centrum

4.0 star property
Travelers unwind in the arcade or library before heading out to kayak by the marina at this eco-certified hotel that balances modern comforts with relaxation

Choose dates to view prices

Near Wawel Castle, Novotel Krakow Centrum offers an upscale retreat with a marina and playground. Guests enjoy international dishes at Novo Square and rejuvenate with spa massages. Visitors consistently praise the attentive staff and convenient location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 372
AED 401 total
includes taxes & fees
7 Jun - 8 Jun

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About this property

Novotel Krakow Centrum

  • Upscale family-friendly hotel near Wawel Castle
  • Located close to National Museum and ICE Krakow Congress Centre, Novotel Krakow Centrum provides a marina, a terrace, and a playground. Treat yourself to a manicure/pedicure, a massage, or Ayurvedic treatments at in Balance, the onsite spa. The on-site international cuisine restaurant, Novo Square, offers breakfast, lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and a library.
  • Other perks include:
    • An indoor pool
    • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • Tour/ticket assistance, a gift shop, and smoke-free premises
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 198 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • 32-inch LCD TVs with satellite channels
    • Wardrobes/closets, free extra beds, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per accommodation, per night

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 100 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novotel Krakow Centrum have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Krakow Centrum?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow Centrum on 7 June 2026 start from AED 372, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Krakow Centrum pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 100 per day.

What time is check-in at Novotel Krakow Centrum?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Krakow Centrum?

Check-out is at noon.

Does Novotel Krakow Centrum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 140 per vehicle applies.

Where is Novotel Krakow Centrum located?

This family-friendly Kraków hotel is located on the riverwalk, within a 15-minute walk of National Museum, Wawel Castle, and ICE Krakow Congress Centre. Main Market Square and Cloth Hall are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 590 out of 1004 reviews
Rating 8 - Good. 321 out of 1004 reviews
Rating 6 - Okay. 65 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 7 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms were very clean. Staff really helpful and the breakfast was great!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Friendly staff and good food!
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
The location was central walking distance to all the main attractions.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable rooms
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would stay again. Pool is lovely and an extra bonus in Krakow.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and everyone was helpful and kind.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great staff, location, pool gym facilities
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Helen Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Just to note on this occasion - likely due to the renovations, the jacuzzi was cold which was a bit disappointing, but certainly didn't distract from a great stay :)
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel Centrum

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Colin Stein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very very clean quiet area lovely view of castle
Stayed 3 nights in Mar 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in convenient location to Wawel Castle and old town. Spacious garage and good breakfast. Rooms are a bit spartan, but are clean and comfortable. Staff is very helpful.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Loved the playground in the lobby area. Perfect for prople with kids. Pool was great. Highly recommend, would stay again.
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Manjit

Liked: Cleanliness, property conditions & facilities
The 1st room we were given was dark with not much lighting , also found a beatle like bug on the chair. The view was also awful, after complaining we were given a better room on a higher floor. The staff are a bit arrogant at reception. Location was good, about seventeen min walk to the main square.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Zach

Liked: Cleanliness, property conditions & facilities
Excellent hotel! Great location, close to some delicious bakeries, short walk to castle and downtown area. Super clean, great pool. Rooms are tight but super clean and comfortable
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

KRZYSZTOF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of the castle and old town centre, great facilities and on site parking, a great hotel
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

claire

Liked: Cleanliness, staff & service
Reception staff were excellent. The spa was not as i expected, the pool was small and jacuzzi luke warm, no sauna as under renovation and gym busy and small. I was woken up to building work, drilling and banging. Breakfast was ok, poor quality hot food. Location was great
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Celina

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended. Very convenient and centrally located.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely sevice, friendly staff and amazing food. Highly recommend.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Great location easy to walk to the centre
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and great location
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Huz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Very good stay. Great location too
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean Amazing quality and quantity of different type of food at breakfast
Stayed 1 night in Jun 2024