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"Excellent customer service"

"We stayed at the hotel with family and friends for a week to attend a wedding It was very convenient, in a safe area and is well maintained. the housekeeping staff do a great job We ate at Canto several times - Food and service is excellent During our stay there was a festival lunch in the Grand Ballroom - the buffet spread, music and service was marvellous The highlight for us was The Grand Club. Such helpful, kind and pleasant staff and a good selection of food at breakfast and cocktail hour, Only negative was that despite booking numerous rooms, an upgrade for two nights was declined, apart "