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"I like staying here a few times a year. The staff are fantastic, they are great about storing luggage, there is a pool, it is near a number of places to eat, I always sleep well here. Great beds, big lovely bath tubs, and good tea options. I will always return here. "

"The room was clean and comfortable and staff were great. I believe it is important that guests know that the shower and toilet is separated from the bed with frosted glass. This is not always a comfortable situation to be in as one is too exposed "

"The hotel is nice and clean. But the food in the restaurant is very average."

"Spa was amazing. Very central ,very near shops and restaurants. "

"Bar set up strange and frankly extortionate. Reception staff were more concerned with a system issue than checking us in . Just overall not the level expected "

"The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour) "

"We really enjoyed the hotel, room , bar and breakfast as well. The staff was absolutely helpful and friendly. The hotel is situated in the heart of the town. It was great to staying in this hotel. "

"Everything excellent clean and comfortable. The only exception was a non working above sink lamp, a shower head holder that did not hold the shower head in place."

"Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating. "