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"I am not a “Karen” but do expect some level of professionalism from a front desk staff. This is what gives me a first impression for the safety and cleanliness of the hotel. One employee was on FaceTime and the other was eating ice cream when I walked in. Check in was fairly easy but I was surprised to be charged an $11 parking fee. The pool was fine. Not the hotels fault, but I was in a room next to people who were loud and I thought they were in the hallway until I heard them using the microwave which means they were in the room next to me but the walls are just very thin apparently. I usually stay next door at the Cambria but booked this hotel simply so my daughter could use the pool, but was not impressed overall. "

"Very clean room at an affordable price. Would definitely stay again if passing through the area. "

"No bar.parking ok"

"Great place to stay with airport shuttle and free parking for the week while away!"

"No"

"We really enjoyed our stay at the M Hotel in Buffalo. Its location was perfect—close to both restaurants and the mall—so it was easy to keep the kids entertained between family visits. The pool was excellent, and having access to a laundry room was a huge plus (with no wait, which was surprising). Even though the hotel was busy with kids in town for local tournaments, it never felt loud or chaotic. The kids were well-behaved, which made for a relaxed and comfortable stay overall."

"If you’re booked on the first floor near the lobby and looking for a good night sleep don’t have high expectations. We were awoken at all hours of the night by loud noises coming from the lobby and hallway. This was from 11pm until about 5am. We went to sleep at 10pm as we had an early flight. I ended up putting a white noise sound on my phone to try and drown out the noise but even that didn’t help. The AC also would not stay on even though we pushed the button that keeps fan on. It wouldn’t. So we were constantly going from being at a nice temp to sweating. And the lobby smelled terrible! I’m assuming it was cleaning products even though it was no cleaning product I’ve ever smelled. Thankfully the room didn’t smell like that so I’m unsure but whatever it was was strong and offensive. The room itself looked nice. Couch was a bit dirty but nothing terrible. Breakfast was decent with many options including fresh waffles which is always a bonus for my kids. The best part of the room/hotel was the shower. Never in my life have a had a shower at a hotel that had good pressure. This was excellent. Unfortunately the crappy sleep tore all the good things down so we likely wouldn’t stay here again. Has potential. Seriously though, keep the banging and clanging to a minimum at night. You should have your staff sleep in a near lobby room one night to hear what your guests hear."

"Clean , friendly staff"

"Very nice hotel really enjoyed our trip"