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Hotel was very clean and modern. Staff was very friendly and catered to your needs. Great location and walking distance to a lot restaurants, metro and shopping.

The service my wife and I received was excellent, especially from Mr. Alfonso and Ms. Alison, who assisted us even before our arrival. Throughout our one-week stay, they were always helpful in recommending activities and places to visit in Santiago. The location is excellent, in a quiet neighborhood and very close to the metro station, making it a great choice for those who wish to use public transportation. We would definitely stay at this hotel again on our next visit to Santiago!

The staff were amazing. They went above and beyond to please. Using Uber is fast, clean, and cheap for all excursions. The Concierge team arranged any activity and we so very helpful. Most questions and requests could be asked and replied via what’s app- which helped a lot without Spanish translations. We came for the 2023 Pan AM Games to support our athlete daughter and the whole staff cheered us on! They even surprised us with a late night treat of balloons, a framed photo of her, and...

Hyatt Santiago Vitacura is a great hotel- the room was very spacious and had amazing views of Los Andes. The staff was very friendly and responded to many of our questions providing recommendations about the area and clarifying any questions we had.The hotel is in a great area (safe and modern). We used Uber for transportation and worked well

Love the new addition of the game room next to the pool. Staff are super friendly and helpful. We were efficiently helped with dinner reservations and changes to our ski excursion. We also love the extras - a bottle of wine and a sandwich this time, but it’s litterally the luck of your draw. Last time we received free buffet breakfast and wine. A great place to stay. And well-locates just next to a shopping mall

We had a wonderful time in Santiago, partially due to our accommodations. The location is most convenient to attractions as well as the metro should you want to navigate the city. The homemade breads each morning were scrumptious and the overall selection was extensive. The beds were comfy and the rooms were stylish. The staff speaks English which was a huge help when planning the days activities. I highly recommend this boutique hotel!!

The staff were excellent from start to finish, the rooms were clean and the beds and pillows were comfortable. The WiFi worked well and you're in a very walkable area with great food nearby. When I come back to Chile, this is where I want to stay again.

The hotel was and the staff was very helpful. We had a ride to the airport booked with the desk but when it wasn't on time, the staff wanted to book us with their own costlier ride. They claimed not to know what the ride - Viptour- was. Glad the ride showed up 20 min late. and we didn't rebook with the hotel for twice+ the cost. Because the hotel was so far from city central we learned to take the Metro (easy) but we were always 1st loaded on to city tours with Touristour and had a long ride to...

The location of the hotel is close to all kind of restaurants, the Costanera Center and a metro station.

East end of Santiago. Easy walk to park and shopping. Great staff. Nice hotel restaurant. Subway line across the street.

Es un hotel muy bueno, con buena vista, el personal atento me ayudaron con un inconveniente rápidamente, el desayuno es bueno, excelente hotel

Excellent breakfast!!! Easy walk to attraction in mins. Friendly staff.

This hotel is great. Here is what stood out: 1. Rooms are very comfy with nice, hot showers 2. Breakfast is included and it is a fresh, hot breakfast rather than a generic buffet 3. The neighborhood is popping with all kinds of things to do in the immediate area 4. The service was really friendly, the clerks were helpful and went out of their way to book activities (massage, mani-pedi, airport transfer) for me 5. The building is super safe. They require you to buzz in and someone comes out and...

Super location. Modern and clean design. Top Floor is a great place to hangout or conduct business meetings. Friendly stuff and buffet breakfast add good value for our stay. 4 bottles of water and 4 coffee pods are included in every room no matter how many nights are booked.

I needed to stay at this hotel for only a few hours, and it was within walking distance of my location and next to a lot of places in the city. My boyfriend´s father had a hotel reserved for us, and we had no problem getting a room. Also, the staff was friendly and helpful. The room was clean and comfortable, and it was easy to get in and out of the room and hotel. I also liked that there was a worker who opened the door for me when I arrived with my luggage.

Hotel Bonaparte is my home away from home. The front desk reception personnel are so friendly, professional and courteous. Same goes to the personnel in restaurant, bar and housekeeping. Hotel is clean, comfortable and food is amazing. Beautiful neighborhood and walk into Providencia shopping. I highly recommend to anyone looking for a place to stay.