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The staff was pleasant. The room was basic had everything you needed. Walk in shower bigger than most in Europe. Perfect to spend evening before early flight.

Property and room were both very clean and newly refurbished. Staff was also friendly and helpful. Only downside is hotel does not have its own parking, but there is public parking available nearby.

Great hotel and amenities close to the airport

Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.

Great location!

We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.

Perfect location. Great towels and friendly staff!

This hotel is a great location for the Guggenheim and for dining. It’s a bit longer walk to the old town section of town. If you have a car you will find the garage exceptionally clean and relatively easy to get in and out of. It’s also easy to get in and out of the city from the hotel. The staff are very professional, courteous, and most of the kitchen staff speak some English. The food was very good and my family especially appreciated the orange juice machine for breakfast. The hotel would...

Beautiful modern property located in close proximity to the Guggenheim Museum. Rooms are well equipped, modern and clean with large showers. Very friendly staff at check-in, luggage service, housekeeping, bar and check-out. Only stayed 1 night but will def book again if I was to return to Bilbao.

Clean, well located. Corner rooms have wrap around terrace. Deluxe room has no true closet and bathrooms are not true rooms - more like glass booths. Overall good but minimal. The sole lift was incredibly slow, even the door! Mostly used the stairs. Good coffe bar and common area.

This place was fantastic! We were a family of four staying in one room and a family of three staying in another. We had amazing staff at reception as well as cleaning. Everyone was so nice, helpful and kind! Will DEFINITELY stay here again on another trip!

Location is excellent for both shopping and the old town. 15 minute walk to the Guggenheim. Very clean and well maintained. Beds extremely comfortable and no issues at all with service. It’s always easy to find something to complain about in a hotel but on this occasion I found nothing :)

This Hotel is the perfect location with a great staff who is very welcoming. We were starting and ending our trip in Bilbao at this hotel. The staff really helped us out and he’d our luggage while we travelled across Spain. The staff seeks ways to be helpful. Our room was a great size and style. The windows are soundproof in this wonderful central location. We loved our location!!!

Great location in the heart of Bilbao with so many places to eat and shop. The only difficulty is choosing which place. Check-in was super easy and staff very helpful. Also, great to have a secured access building. I would definitely recommend this place.

Hotel was excellent highly recommend it. Suggest to call the hotel to have a better understanding of where the room is located if it is your first time as some rooms are not part of the palace. Staff was excellent and it being our first time in Getxo/Bilbao, they were very helpful and informative with great recommendations for sightseeing, shopping & dining. To be honest, they were all great but Mercedes, Ysabel, Christian, Alvarro, Arkais, Asiyer,