Sapphire Hotel

3.0 star property
Attentive staff creates a seamless London experience at this centrally located hotel where service rises above expectations

Choose dates to view prices

Located in the heart of London, Sapphire Hotel offers practical amenities like WiFi and 24/7 front desk service. Guests value the convenient lobby, helpful concierge, and luggage storage. Previous visitors consistently praise the staff's exceptional assistance.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Housekeeping
The current price is AED 185
AED 222 total
includes taxes & fees
29 Mar - 30 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

Single Room, Private Bathroom

8.0 out of 10
Very good
(50 reviews)
  • Sleeps 1
  • 1 Twin Bed

Double Room, Private Bathroom

7.2 out of 10
Good
(38 reviews)
  • Sleeps 2
  • 1 Double Bed

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

You may also like

About the neighborhood

Located in Hammersmith and Fulham, a neighborhood in London, Sapphire Hotel is near the airport and near a metro station. Kensington High Street and Royal Albert Hall are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and Oxford Street. Don't miss out on a visit to London Eye. Guests appreciate the hotel's convenience to public transportation: Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes. Visit our London travel guide
Map
35 Shepherds Bush Road, London, England, W6 7LU

What's nearby

  • London_WestfieldLondonShoppingCentre_6159434_03
    Westfield London Shopping Centre
    10 min walk - 0.9 km
  • Kensington High Street
    Kensington High Street
    15 min walk - 1.3 km
  • Olympia Events
    Olympia Events
    15 min walk - 1.3 km
  • Shepherd's Bush Empire
    5 min walk - 0.4 km
  • Eventim Apollo
    16 min walk - 1.4 km

Getting around

  • Goldhawk Road Underground Station
    7 min walk
  • Shepherd's Bush Station
    8 min walk
  • Heathrow Airport (LHR)
    28 min drive

Restaurants

  • Another Brother
    2 min walk
  • Liz Cafe
    3 min walk
  • GAIL's Bakery
    3 min walk
  • The Sindercombe Social
    4 min walk
  • Zarathustra Cafe
    7 min walk

About this property

Sapphire Hotel

Hotel near Westfield London Shopping Centre
Located close to Kensington High Street and Royal Albert Hall, Sapphire Hotel has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A TV in the lobby, concierge services, and a computer station
  • Smoke-free premises, luggage storage, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Sapphire Hotel include amenities such as free WiFi, desk chairs, and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • LED TVs with satellite channels and DVD players
  • Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Is Sapphire Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sapphire Hotel?

As of 27 March 2026, prices found for a 1-night stay for 2 adults at Sapphire Hotel on 29 March 2026 start from AED 185, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Sapphire Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability). Late check-in is available from midnight– 1:30 AM for a fee of GBP 20.

What time is check-out at Sapphire Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 20 (subject to availability).

Where is Sapphire Hotel located?

Located in Hammersmith and Fulham, this hotel is within 1 mi (2 km) of Westfield London Shopping Centre and Kensington High Street. Royal Albert Hall and Hyde Park are also within 3 mi (5 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sapphire Hotel Reviews

7.2

Good

7.4

Cleanliness

7.0

Amenities

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 289 out of 1000 reviews
Rating 8 - Good. 316 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 99 out of 1000 reviews

Reviews

Verified

2/10 Terrible

Rajeev

Disliked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but this experience was bad enough that others should be aware. On arrival, the check-in staff member was friendly and welcoming, which initially gave us some confidence. Unfortunately, that was where the positives ended. The room itself was clearly not cleaned to an acceptable standard — surfaces felt neglected and the overall condition was far below what you would reasonably expect. The bathroom was particularly concerning, with a persistent sewage smell that made it unpleasant to use. On top of that, the hallway outside had a noticeable smell of marijuana, which only added to the sense that the property was not being properly managed. When we raised these issues and asked to change rooms, communication effectively stopped. What began as a responsive front desk experience quickly turned into being ignored, with no meaningful attempt to resolve the situation. Ultimately, we felt we had no choice but to leave early and find alternative accommodation at our own expense. This was a disappointing and frustrating experience. Basic cleanliness, responsive service, and a safe, comfortable environment are not unreasonable expectations — and unfortunately, this hotel failed on all three.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2026
Verified

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Ideally placed for what we needed (nearby to Empire Shepherd's Bush - we were going to a gig) we actually booked with the Sapphire but ended up staying in their sister hotel the Pearl which is a couple of doors down
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness
Very friendly staff,very clean and great location.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness
I booked sapphire but was redirected to pearl for check in, I was then given accommodation in the pearl hotel which was a few doors down. The pearl hotel wasn’t clean but the gentleman that served me was very welcoming. I’ve stayed in the sapphire hotel before which was clean, so lesson learned - insist on staying where you booked.
Stayed 1 night in Feb 2026
Verified

8/10 Good

kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
便利なところでした サファイア ホテルの並びの 7件先のパールホテルというところに泊まることになりました ホテルが引っ越ししたようです 夜に着いたので それには驚きました  ひどく 狭いですけど シャーワーは使いやすかったです
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Anjana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel on Prime location in Hammersmith near to Westfield London, underground station and bus station. Affordable option. Satisfied with our one night stay as a family of 3.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dimitri

Liked: Property conditions & facilities
Needed more mirrors in rooms but it was very convenient
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Andrea

Liked: Property conditions & facilities
Ottima posizione, stanza più che confortevole, staff attento, ottimo servizio (a pagamento) di early check-in e late check-out.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Did what it says on the website. Clean, provided good bed, hot water and not expensive. Great Job!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Spotless curtous and blissful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Clean warm quiet room in the lower level
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bader

Was great for the price paid!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Una habitación hermosa, en una zona muy bien ubicada en Londres, cerca de 4 estaciones de metro que llevan directo a las zonas más populares, además de sentirse seguros todo el viaje, todo el personal muy amable, volvería aquí sin dudarlo
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Raphael Joel

Liked: Property conditions & facilities
Personal is realy friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Yes I have really enjoyed my stay with your hotel. Would gladly recommend it to my family and friends 👌✅
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay very clean room and pleasant staff. Very local to everything
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, clean bathroom, friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

mohamadrashid

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. One of the best sleep I had for long time
Stayed 1 night in Jan 2026
Verified

8/10 Good

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were near the laundry rooms/deposit on the underground floor. The room wasn't really cleaned the days we were there. The bathroom was claustrophobic with no venting.
Stayed 5 nights in Dec 2025