"Was looking forward to having a cabana at the pool however if you want to have access to one, the cost is $150. That was very disappointing. Paid extra for a room with a balcony. My balcony was on the first level (didnt feel safe) with a view to the back of the hotel. Had to ask for additional towels. Very limited towels and no extra tissue in the room."

"Staff was helpful and nice. We were given an accessible room, which was okay but the bathroom was weird. Small sink and there was a table to store stuff. No toilet lid. Poor lighting in the room so it was pretty dark even during the day. We had issues with the AC. Somebody came and did something with the vent in the ceiling and said that should make it work. Well, it didn't. We were told we would be given fans but never received any. We ended up buying our own. Easy to walk to many shops and...