Lower Austria Vacations from AED4,298

Shops nearby. Comunal coffee area, lounge, all very pleasant. Tram stop just outside to take you to central transport hubs.

I checked out on November 3, but a week later, the deposit was still showing as pending on my credit card. I contacted the hotel to ask about the delay. They explained that the pre-authorization release is processed automatically on their side and that the time it takes to disappear from the account depends on the card issuer and country. However, they did not clearly confirm whether the pre-authorization had actually been released or provide the exact date it was processed. They asked me to contact them by email if I wanted them to investigate my specific case. I have now sent an email requesting clarification, including confirmation of whether the pre-authorization was released and the exact date it was processed. I appreciate their public response, but a general explanation of processing times does not address my specific concerns. Guests should be able to receive clear information about their deposits and timely communication when issues arise. Overall, this situation has been disappointing.

Air conditioning was excellent. Room was clean and staff was helpful and nice.

Brilliant location for a few days break. Easy transport to and from city.

Staff were great, location was great.