Find Family Hotels in Lubbock, TX

"Everything went good"

"When we arrive at the hotel, there was no toilet paper, tissue paper or hand soap, and they didn’t even have a shower curtain. We had to go to the front desk to request the items. The shower curtain issue dragged for two days so the first two days we had to shower without it and water was splashing all over the bathroom making it slippery. We had to use the towels to dry the floor and so we didn’t have enough towels to use for to dry our bodies. The room also smelled like dogs and you could tell things were just not very clean. And on top of all that the bed was terrible. It was slanted and you could feel the springs in the mattress so I I would wake up every morning with a sore back. I did complain to the front desk and they said they would just make a note. They didn’t offer to change the room or anything like that. I would not recommend going back to this place. Also, I’m not sure if they didn’t plan correctly for the number of guests, or what, but they will run out of breakfast items before breakfast time was over leaving people without stuff to eat."

"Good"

"The room was not clean, the shower did not have much hot water, the beds were not comfortable. We asked for our room to be cleaned and fresh towels, but they never did. Will not stay here again "

"Everything was great! Only thing was the elevator was super slow but was exciting for my girls! Thank you! "

"It was a decent place to stay with a great staff"

"Friendly staff and convenient location to college campus"

"The room was filthy. Bathroom was super dirty. Lamp and TV didn’t work and telephone was not connected so I couldn’t call the front desk. When I went to the front desk and complain she said I should have said something sooner. I told her we had arrived at 1030pm after driving for hours and I went straight to bed. I told her the room should not be dirty in the first place and checked out. She continued to yell at me across the lobby as I was walking out. Very poor customer service and filthy room."

"The beds were comfy and was nice and clean as far as I could tell. "