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"Clean room staff are all friendly "

"Clean room"

"We enjoy the sauna and steam room in the female's spa room. Would've been better if they have jacuzzi too, but only available in the men's."

" The staff are generally nice, but I had a very bad experience with the laundry service. I checked out today and shall talk to them again with the issues through third parties. I asked the laundry room to clean a small pack of my baby’s clothes. The staff recommended that I leave the clothes with them so they could take care of it. I confirmed this with them twice. However, they asked my wife to sign a blank form, and later they charged us 1,800 RMB (about $300) just for washing a small bag of baby clothes. This was a terrible experience. I asked in advance three times about the service, but no one told us how much it would cost. Instead, they had my wife sign a blank form and only showed us the bill afterward. I will speak with them to discuss and resolve this issue."

"Very nice hotel, excellent service and location."

"Clean room and staff are great!"