"They charge for breakfast.
I needed a spoon and a bowl to eat some soup, I was only given a teaspoon and no bowl.
I think there should be leniency with what can be offered to guests. "
"Very friendly staff but poor condition of the hotel due to renovations- extremely noisy- the hotel should have warned about that in advance- impossible to stay at the hotel between 9 am and around 5 pm - the hotel offered no discount or advance notice regarding the renovations "