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"The customer service was great"

"Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths "

"Room was good. Breakfast was good apart from terrible coffee. Worst check in and checkout experience of any hotel I’ve stayed in. We had pre booked and pre paid but had to type all our details into a pad on the reception desk and accept terms and conditions that were too long to read. When we left instead of just handing in our keys and telling the receptionist our room number we had to type our details again just to get confirmation that we didn’t owe anything. This longwinded and impersonal process deters me from staying there again."

"Convenient to airport and great amenities. Lovely breakfast."

"It was a grear hotel "

"There was nothing to dislike about the hotel ! For us it was absolutely amazing, perfect , The whole experience was absolutely great ! Big thank you to Geri and all his amazing staff for making my Daughter Lisa and our lovely friend who met us at the hotel soo very welcome "

"The Swan Hotel in Bedford was beautiful the bedroom and bathroom was very clean, there was tea & coffee in the rooms, shower gel and shampoo in the bathroom provided. The Spa was amazing with all different well-being jets in the pool and the steam and Finish rooms were great. I really recommend you try the Spa at this lovely hotel and the amazing Anna's afternoon tea in all 10/10👍"

"Awesome"

"Very helpful staff and a nice room."