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Hotel Arenas

3.0 star property
Beach hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Arenas

Terrace/patio
Exterior
Egyptian cotton sheets, premium bedding, in-room safe
Property grounds
Pool
Hotel Arenas offers a pristine white sand beach with comfy sun loungers for relaxing days. Enjoy drinks at the bar, meals at the on-site restaurant, and stay connected with WiFi. The location consistently earns high praise from previous guests.

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Premium bedding
Egyptian cotton linens
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Premium bedding
Egyptian cotton linens
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Premium bedding
Egyptian cotton linens
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Premium bedding
Egyptian cotton linens
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Costera Mahahual Km. 2.3, Mahahual, QROO, 77940

What's nearby

  • Mahahual Beach - 8 min walk - 0.7 km
  • Mahahual Lighthouse - 7 min drive - 3.2 km
  • Dolphin Discovery - 10 min drive - 4.9 km
  • Maya Chan Beach - 12 min drive - 5.6 km
  • Maya Water Park - 12 min drive - 5.6 km

Restaurants

  • ‪The Krazy Lobster - ‬18 min walk
  • ‪Big Mamá - ‬15 min walk
  • ‪Maramao - ‬12 min walk
  • ‪40 Cañones - ‬12 min walk
  • ‪Malecon 21 - ‬10 min walk

About this property

Hotel Arenas

Hotel near Costa Maya Port
You can look forward to a garden, a bar, and a restaurant at Hotel Arenas. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), express check-in, and tour/ticket assistance
  • Beach towels, concierge services, and luggage storage
  • A front-desk safe, beach umbrellas, and a 24-hour front desk
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and furnished balconies, as well as perks like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Similar properties

Beach

Hotel Jardín Mahahual

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
Hotel Jardín Mahahual

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: USD 6 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from August 21 2023 to May 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 6.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Arenas Mahahual
Hotel Arenas
Arenas Mahahual
Hotel Arenas Hotel
Hotel Arenas Mahahual
Hotel Arenas Hotel Mahahual

Frequently asked questions

Is Hotel Arenas pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Arenas?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Arenas?

Check-out is at 11 AM.

Where is Hotel Arenas located?

Nestled on the beach, this Mahahual hotel is within 3 mi (5 km) of Mahahual Beach, Costa Maya Port, and Maya Chan Beach. Mahahual Lighthouse and Maya Water Park are also within 3 mi (5 km).

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Hotel Arenas Reviews

Reviews

6.4
Rating 10 - Excellent. 30 out of 176 reviews
Rating 8 - Good. 45 out of 176 reviews
Rating 6 - Okay. 48 out of 176 reviews
Rating 4 - Poor. 24 out of 176 reviews
Rating 2 - Terrible. 29 out of 176 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night trip

It was fine the desk clerk helped with further transportation and the bar up the street was great
Stayed 1 night in Jan 2023

4/10 Poor

Ramsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff wasbamazing, all fixtures very old, deteriorated from salt air, NO SARGAZO ALGAE REMOVAL = EXCESSIVE OFFENSIVE SIGHT AND ODOR ON THE BEACH. BEAWRE. Your imagination cannot begin to guess the terrible smell and sight of accumulated sargazo algae. Uf.
Stayed 1 night in Jul 2022

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities
Las imágenes no corresponden a la realidad y peor por la falta de criterio para el cheking, no cuenta con acceso a discapacitados y no hay atención para ello
Stayed 1 night in Jun 2023

2/10 Terrible

xanthe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

We checked in , unpacked then went for dinner. Got a phone call to say they’d over booked so removed our bags from our room and left them outside near the road👿 this was at 10 pm😱 worst hotel ever, aggressive and rude so do not stay here,
Stayed 1 night in Jan 2023

4/10 Poor

Israel

Disliked: Cleanliness

Desagradable la estancia

Para empezar dijeron q no había pasado el pago y q no podían hacer nada porq las de contabilidad entraban el martes a trabajar, y pues me cobraron el uso de tarjeta de crédito, el club de playa una desepcion, sucia la playa, con olor desagradable, no hay interés por la limpieza, sencillamente, no les recomiendo el hotel por nada del mundo. Por 1800 pesos preferente otras opciones. El cuarto no tenía tele, no tenía potencia la agua de la regadera, solo te dan una sábana de cobija, muy desagradable la estancia en el hotel arenas, elijan otra opción.
Stayed 1 night in Aug 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Comprendo que la naturaleza es impredecible, pero no han limpiado en días la acumulación del sargazo y el olor era insoportable, no pudimos usar los camastros de playa por el olor tan desagradable. Y lo poco que limpiaron de sargazo lo tiraron en la parte de atrás del estasionamiento y por lo tanto no se puede usar el aire acondicionado porque se mete el olor característico de sargazo podrido. La piscina estaba sucia y no se puede usar.
Stayed 1 night in Jun 2022

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me cobraron más de lo que estaba en la publicidad, en el cuarto el cortinero casi callendose, el ventilador no funcionaba.. El cuarto no es lo muestran en las fotos . Mamá experiencia
Stayed 1 night in May 2022

8/10 Good

Ruben

Liked: Amenities, property conditions & facilities
Muy bien muy limpio mucha Atención
Stayed 4 nights in May 2022

2/10 Terrible

Frynee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Queja- inconformidad

No tienen higiene, hasta hongos en la regadera porque no lavan. Súper descuidado el hotel, las escaleras muy peligrosas , cayéndose las paredes, no hay servicio de restaurante. Pésimo lugar. Deberían de confirmar que este a la altura antes de recomendarlo No me dejaron cancelar
Stayed 3 nights in May 2022

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Feb 2022

8/10 Good

Carlos Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Muy bonito lugar
Stayed 1 night in Sep 2021

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE TODO. MUCHAS GRACIAS
Stayed 1 night in Sep 2021

10/10 Excellent

milena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.
Stayed 1 night in Jan 2021

6/10 Okay

A.D, Toronto

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes and tours; friendly staff; amazing view from the balcony. Cons: don’t have nets that stop mosquitoes from entering through the balcony. Once you spray insecticide, all of them fall on the bed and the floor. There were also roaches.
Stayed 1 night in Nov 2020

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ASQUEROSO

El hotel es un asco, sucio, descuidado y viejo. En el primer cuarto que me dieron habia miles de mosquitos adentro, imposible dormir en un lugar asi y al cuarto que me cambiaron tenia una cucaracha, un lugar asqueroso. El servicio es bastante regular. el internet no funciono ni un minuto. La regadera tira dos gotas de agua y el jabon es rosa venus como de motel barato. No volveria ni gratis. Las fotos son un absoluto engaño
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities
Me encantó la ubicación del hotel, está justo frente al mar; solo te divide una mini calle pero prácticamente tiene la playa enfrente. El hotel tiene camastros, hamacas en el agua y columpios. Realmente es un espacio muy cómodo, casi teníamos la zona para nosotros solos. Te prestan Kayaks sin costo y la playa es muy tranquila. La vista hacia el mar es muy bonita desde las habitaciones. Tiene alberca pequeña pero a gusto, solo que en la tarde hay muchos muchos muchos moscos, de requiere un repelente si o si.
Stayed 3 nights in Nov 2019

6/10 Okay

Cristina, Puebla

Liked: Staff & service
Disliked: Property conditions & facilities
El personal es muy amable, sin embargo, las instalaciones ya están muy descuidadas. La ubicación tiene mucho potencial pero si no le dan el debido mantenimiento, pronto, en un par de años, el hotel se caerá a pedazos.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es perfecta, está alejada del centro (5min), no hay ruido, poca gente. La atención del personal es excelente, te ayudan en todo momento. Los precios son accesibles, los kayaks son gratuitos. Quizá debería de haber más opciones en el menú.
Stayed 5 nights in Jan 2020

6/10 Okay

Roxann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If they did some maintenance it would be my favor-

Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.
Stayed 2 nights in Jan 2020

4/10 Poor

ETNNA, Estado de mexico

Disliked: Property conditions & facilities
Buenas tardes el hotel no es ni la mitad de lo que aparece en las fotos es un hotel muy sucio y viejo o decuidado. Hsy hotels mucho mas baratos y de mejor calidad Uds deberian de verificar el establecimiento y no guiarse por las fotos alteradas que ellos ponen
Stayed 1 night in Jan 2020

6/10 Okay

Fer, Cancun

Liked: Cleanliness, staff & service
El lugar es viejo y descuidado, sin embargo la atencion es excelente.
Stayed 1 night in Oct 2019

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bord de mer

Bord de mer. Le dernier hotel de la route goudronnée, donc un peu à l'écart pour aller vers le "centre" (800 mètres environ ?). Prêt gratuit d'une sort de kayak, avec gilet de sauvetage. On a essayé à 2 pour aller voir des poissons. Mais pas trop vu, seulement quelques uns, à cause des sargasses (herbes). D'après la personne à l'accueil, il doit y avoir des tortues, vers la barre de corail, mais c'est loin. Heureusement que le courant nous ramenait vers le rivage.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable volveria otra vez Chicascrecepcion muy amabled
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Cumple con lo que indican en su anuncio pero ya está muy deteriorado y sin mantenimiento por lo que el costo se me hace excesivo, desde las llaves de la regadera hasta las tazas y cafetera parecen sucias todo el tiempo por lo viejas. El personal es de 10, son muy accesibles y te apoyan en lo que pueden, lástima que no sean opción para comer o desayunar ya que es poca la variedad y el lunes descanso el chef por lo que no tuvieron servicio.
Stayed 4 nights in Oct 2019