Find all hotels by Independent in Mathura

"Excellent service. Friendly staff"

"I was amazed with the staff friendly behavior and food was so delicious like home food, it was worth staying at this property. Budget hotel with good location and clean rooms. Only few things I felt could be improved which was towels quality and amenities. it was so basic like a 2 star types. Other than that everything was good as its a newly opened hotel they are doing great job. "

"Generally a positive stay in the city. Safe, clean and comfortable for a few nights. "

"Friendly staff. Plenty of choices for breakfast. Lunch & dinner also had delicious verities. Very specious room. "

"Internet issue during the whole stay"

"Excellent property,great hospitality and delicious food. Highly recommended "

"Some staff friendly, tried best to help with issues. Location is good as can walk to local places easily. Room relatively clean, however dropping item that went under bed, room needs heavy dusting as there is carpet of dust that hasn't been cleaned in a long time. "

"The staff does not represent Radisson quality and they did not get proper training in hospitality. Very rude and indifferent towards guests. They only work when threatened with consequences. The room and property were good but the stay experience was terrible. They need to improve on their staff so they don’t behave as if they are doing us a favor by letting us stay in the property."

"This resort is on very narrow road and you need to walk about 600 meters to get rixa or go to any restaurant. The water flow is very low so shower flow is also very low. You have to start water geaser about 15 minutes before and than you will be able to fill about one bucket of extreme hot water and than the water becomes about warm or cold and it will take about another half hour or more to get another bucket of hot water. Also you are not able to mix the hot and cold water by turning on both taps as when you turn the cold water tap little on whole water becomes extremely cold. So either there will be extremely hot water or extremely cold water so you cannot use shower and will need to mix water manually in bucket and bath. They told me they will fix this but they didn’t fix it and we had to suffer. They don’t change the towels everyday. We had same towels for 4 nights. In cleaning they only do broom and doesn’t do mopping. In winter this hut becomes so cold. On first day they gave us small heater whose plug was very far from bed so we had to wear jackets and sleep and I had my two kids and we suffered. For other 3 nights they arranged big heater and helped us to plug it in AC plug which was near bed and so for 3 nights it was good. They charge extra Rs. 300 per night for heater but at end they waived it as we suffered during our stay. Our per night charge for stay was Rs 5750 we paid total Rs 23,000 for 4 nights. Charge per night around 2,500 makes sense for this resort. "