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Top Mentor Headlands Hotel Reviews

Willow Lodge Willoughby – Cleveland Mentor

Willow Lodge Willoughby – Cleveland Mentor

8/10 Good
"Decent location, with a Sheetz, Applebee's, and Texas Roadhouse right next door. The property is set up like a motel, with outdoor-access rooms on the first and second floors and enclosed hallways on the third floor. For convenience, I requested a ground-floor room at check-in. Unfortunately, when we walked into Room 103, the smell was overwhelming - it smelled strongly of dog. It appeared that the floor had been quickly mopped without being properly cleaned first, as dog hair had simply been pushed around. There were stained lampshades, a stain on the bedsheet, and the overall cleanliness was unacceptable. The odor was especially unpleasant. I called the front desk to explain the situation and asked if another room was available. We were moved from Room 103 to Room 318, and the difference was night and day. Since pets are not allowed on the third floor, the new room was much cleaner and smelled fresh. Walking into it was a huge relief. The front desk gentleman was excellent. He upgraded us at no additional cost and even called after we got settled into the new room to make sure everything was satisfactory. Customer service was easily 5/5. My takeaway: if you're traveling with a pet, the first and second floors may be convenient, but based on my experience, those areas appeared less well-maintained. The third floor was significantly cleaner, quieter, and much more pleasant."
CORI 1-night trip
Posted 2 hours ago
Willow Lodge Willoughby – Cleveland Mentor

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