Find Family Hotels in Mentor, OH

"The pictures of this hotel were not accurate to the actual condition of the property. I found the bedsheets and towels to be permanently stained, and even after requesting that my bedsheets be changed, it was never done. During my five-day stay, housekeeping only serviced my room once, and that was only after I had to bring the issue to the manager’s attention myself. The bathroom had visible mold coming from the walls, floors, and even around the showerhead area, which made the stay very uncomfortable and concerning from a cleanliness standpoint. To make matters worse, in the mornings there were homeless individuals coming into the breakfast area and helping themselves alongside hotel guests, which created an unpleasant and uncomfortable environment. Overall, this was a very disappointing experience and not what was advertised online."

"Beth at the front desk was lovely! "

"Excellent n close to my dr appt n amazing staff n front desk very loving n professional 💗💗💗"

"The hotel was downtown but within walking distance to rock n roll hall of fame/ science center, and the browns football stadium. The hotel rates and parking rates were better than the others for this day."

"Perfect staff"

"Proximity to Case was excellent"

"Clean room, the only complaint was the HVAC system was not cooling down the room."

"It was dissociating experience. Bed was terrible, soft and noisy. I could understand if a hotel room didn’t have an iron, but charging $100 and not even providing shampoo or a hair dryer is absolutely unacceptable. The rooms were also very old and unattractive. Overall, it was a very disappointing experience."

"The staff were very welcoming and helpful! The location was great and the room was clean and comfortable. We would definitely stay again!"