Find Beach Hotels in Mentor, OH

"The tub still had water in it & it looked like it needed to be scrubbed out. My room barely had towels upon arrival & there wasn’t a small bath towel either. "

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."

"Front desk was courteous didn’t use anything ekse"

"The room did not have hot water for the shower. We were also moved into that room because they booked our previous room to different guests."

"Good over all"

"I want my money back. I had to leave and go to another hotel because they had no working hot water, the room had burnt holes and makes in the walls and bathroom. The person working the desk kept disappearing. Very horrible experience."