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"Beautiful hotel. Staff was very helpful and friendly"

"Great location...walking distance to malls, shopping plazas and restaurants... breakfast was the same everyday and it was good...I ate the veggie curry with white rice everyday...the pastries were fresh and alternated daily...the room was larger than those in Japan but smaller than the ones in Thailand and the USA...the beds were firm just the way I like them...they only offered one hand towel and two bath towels for a two bed suite...bring your own washcloth they do not provide them...they offer a grab and go breakfast which consist of pastries and fruit...overall a great stay I would stay there again "

"Spacious room, amenities well thought of. Central location"

"Great location."

"Great hotel, in a super location for the old town, with a good breakfast, and clean & spacious rooms. Only down-side is the number of lifts - considering the size of hotel a few more should be considered - it wasn't unusual to wait 10 mins for one to come along...and then hope it wasn't already packed!"

"AC worked well and staff very helpful"

"Staff at check in was insistent on collecting the Malaysian Tourism Tax. When I showed them the confirmation from Expedia "If you are not a Malaysia Resident...you do not need to pay this to the hotel." The staff didn't believe me and said that the tax i paid was the Expedia platform tax. Managed to not pay the tax. I suggest for the management to review their training. It was a bad start to the hotel and their tone was very unsatisfactory. When receiving the room card, I asked if it was a king bed as that was the option i chose during the booking. The staff then mentioned that I did not book a king bed. I showed him the confirmation mail again, and he just replied "Oh we do not have available king bed" without even checking in the system. I guess he was just lazy to check and change the cards. another disappointment. Linen and sheets were dirty and you have to hold down the flush for a long time to flush the toilet. Aircon was warm in the afternoon and only got slightly cooler at about 1am till 8am. Wifi was weak at certain sports in the room, such as the toilet and near the window where the chair was located. Sound proofing was also bad. Heard slamming of doors, walking and crying babies throughout the stay of 1 night. The only positive of this hotel would be the shower. It has good water pressure and temperature. I will never return to this hotel even if it is offered to me for free."

"Fantastic hotel, we just spent a couple of nights during our transit but wish we would have spent more! Spacious room, great views, friendly staff, great position."

" Good valu, mfortable hotel in a central location. Very good breakfast."