Find all hotels by One&Only Resorts in Mexican Riviera

"I booked a room in the new tower and they gave me a room on the old tower because staff stated they were all booked."

"I had stayed earlier at Riu Las America in Cancun and I feel this time Riu didn’t really live up to the experience as much as last time. I won’t say it was terrible but it was just a bit off. The restaurants were located very dar away from our room and we had booked the Riu Party room so.. it was a lot of walk back and forth. There were no elevators.. The rooms were very dusty.. to my surprise, they don’t offer shower caps or even body lotions.. Overall the staff was really pretty nice and they also had quiet a few vegetarian options at their buffet restaurants which was great. I would recommend going there with the mindset that you would really have to walk a lot and carry everything you might need as I felt I wasn’t prepared well"

"Amazing. Great customer service, great food, entertainment!! Excited to come back!!"

"Everything was just amazing "

"Best stay "

"Ok"

"Staff always helpful and got upgraded to a beachfront suite. Bigger bathroom, bigger bedroom and amazing 180 ocean view!! Right on the beach and walking distant to all the restaurants and stores. Never needed a car rental."

"I loved everything about this resort. Plenty of friendly staff by the pools to fulfill all requests quickly"

"The amenities would have gotten higher marks except that our favorite pool (Pool 40 next to Tazuna) was closed, along with pool 26, both closed for the entire month of May. The Fun Lab was also closed but we didn't have any teens with us so that didn't bother us, but I would have been disappointed had I planned on using that. On the plus side, we learned that we like Pool 17 and despite 2 of the pools being closed, Pool 17, the Main Pool and the SKy Pool were not overly crowded. The staff were very attentive and wonderful. Shout out to the amazing server extraordinaire: Roberto! He was fantastic. In general, staff would also have gotten higher marks if they had been trained on how to handle an extremely inebriated guest poolside. Instead, we watched a passed out guest on a lounge chair and on the ground wollow for hours as he dry heaved semi-consciously while staff figured out what to do. It was sad to watch his 3 children cry, his wife kick him trying to wake him up, and the general confusion about how to deal with it all by the staff. The wife refused medical help. It was a "buzz Kill" for us watching and I wish the staff could have removed him from the area much earlier. They did finally wheel him out. There should be staff proticol to deal with this sort of thing. We have been to this resort many times and never witnessed such an event. Overall, the food was excellent and the drinks were cold. Plus, the view can't be beat and rooms were quiet."