Search Cottages in Millhouse Green

"The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience."

"The hotel is a step above the usual Ibis Budget I've stayed in. Nice size bathroom with a comfortable bed. The staff were friendly and welcoming. Wi-fi is free, but speed limited, fast enough to do most things but not streaming video. "

"Nice to stay Very quiet get good sleep "

"Run was spot on"

"The breakfast was poor, always waiting for things not enough out. No eggs first day only bean juice left both days, no fried bread second day. One coffee machine that kept breaking at the prices they charge coffee should be brought to the table in pots. The bar is poorly stocked and very expensive two drinks costs £28 a JD & coke & a gin & lemonade. Asked for an Irish coffee they don’t do them. Pints are £8. The spa was over crowded only the sauna room working, steam room out of order both days. Overall not worth the money with drinks it cost around £600 for two nights. For this you can’t check in till 3pm and leave at 11am so only one full day."

"This is an incredibly small room. No where to put even a cup down. No glasses, cups or side tables. No irons. But clean and good location. Good for 1 night, wouldn’t stay longer. "

"Room was clean and staff helpful"

"Excellent "

"On arrival, we were welcomed at Reception by builders braking out floor tiles and noise that you could hardly hear yourself speak. I complained and was told by the Manager that we had been informed of the on going works, this was not true. We would not have booked if we had been informed. He also told me that the hotel had no communication with hotels.com Breakfast very poor! Room was good apart from noise Will not use again. Please refund our costs. Graham Aldrich"