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"Clean new hotel, quiet location with very good staff. But there are a few issues, the room you see in the picture when you book probably wont look anything like the one you get. We booked their most expensive room and it wasnt spacious like the image, it was very small. We paid for a lagoon view, but almost all have the view and if you avoid paying the extra you will probably get a lagoon view anyway. Breakfast is OK, main issue is they have just 1 non commercial 2 slice toaster for dozens of people, I never saw anyone actually get brown toast, when I asked why they just shrugged their shoulders. Another issue was the lift, the hotel had one of 2 lifts broken that access the 3rd floor for the entire time we were there, then they opened a new restaurant on the 3rd floor before fixing the lift. The communications are a bit odd, they send you an email with the menu for the restaurant and its for a restaurant they have closed and bears no resemblance to the actual menu."

"Excellent hotel. 50 steps from St Marks Square. Beautiful view of Gondola launch area from the room. Clean room. Modern amenities. A bit noisy from the gondola area in the morning. Ear plugs fixed that minor inconvenience. They have their own gondola launch door who appears to get priority service. The only complaint was that the shower would fluctuate from a comfortable temperature to very hot and then cold. Suspect a water pressure issue. They could benefit from pressure balancing faucets to prevent scalding. Stood to the side of the shower stream and popped in and out as temperature changed. Managed to take a decent shower. Could be an issue for children or elderly people. I still rate the hotel very high and would stay there again."

"Absolutely loved it! Staff were so friendly and helpful, room was gorgeous, shower was wonderful and the breakfast was great. Highly recommend!!! Would absolutely stay here again. "

"small room, very loud"

"Professional, courteous front desk representative. A well appointed room with all of the amenities. Within 15 minutes of Marco Polo Airport. Highly recommended."

"Clean rooms and in a great location. Area is busy but great to get to everything. Great breakfast at the hotel."

"Staff"

"Staff are very nice. The condition of room is marginal. Nothing else was provided except soap. "

"Établissement presque neuf à proximité des services de transport maritimes"