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"The food at this hotel is outstanding. Service could use a little work, but overall ok. Very clean and charming property."

"We had a very nice visit the 4 days we stayed. We booked 3 large rooms with Expedia with much better pricing than directly from hotel. The place is charming and peaceful. The cleaning is not consistent and they don’t have enough white towels as I was told to provide everyday. The front desk Diego and Francisco can improve customer service skills. Francisco specially was not very pleasant. I also tried to booked with him for August for an upcoming visit with family and parents but he told me he could not offer rooms or pricing because it was 2 months in advanced. I could easily book on Expedia. Francisco needs some customer service skills. "

"Staff took us to our room only to make us move again after we settled in because she took us to the wrong room, but would not admit her mistake and lied to us instead. Found large bug on our bed crawling. Found more bugs on the ceiling and mosquito flying around in the room and a large beetle on the floor. Lamb burger for dinner meat was undercooked. Told receptionist about everything and they said and did nothing. "

"Beautiful view and lovely room."

"We loved the location. It is walking distance to the Cloud Forest entrance. Very convenient. Good value."

"Views are simply wonderful. Environment is great. Balls in field for kids and games in the room. Candles for the patio. Everything you could need. Enjoyed coffee on the patio as it rained around us. "

"We really loved the restaurant food options for dinner and the included breakfast was also very good. We loved the wait staff (and the receptionist!). Everyone was very accommodating and pleasant. They have seating outside overlooking the beautiful view and have a few swings there, as well, that our teenage girls used non-stop while we were there. Really beautiful quiet area, away from the hustle and bustle of the more tourist filled La fortuna close by. We borrowed a TV and watched a movie together a couple of nights and enjoyed the hot tub and pool, as well! We really enjoyed our stay. "

"Breakfast was ok the fruits were fresh but the gallo pinto to dry. The rooms are big but outdated. No air conditioning. The surrounds are beautiful. If you don’t need air conditioned you will be fine. The bed is not comfortable neither the pillows. "

"We loved staying at Chachagua and would highly recommend it to anyone considering. The property is sprawling, with so much available onsite to enjoy. We took advantage of the coffee and chocolate tour, the cooking class, and the night tour on property. All were excellent. Additionally, Chachagua’s location is perfect for seeing Costa Rican wildlife. In less than 48 hours, we saw nearly everything we had only hoped we would see. The staff are friendly, the onsite guides are amazingly knowledgeable, and the quality of the hot springs are really nice. We also booked tours through the hotel that were in La Fortuna, ~30 minute drive. Those were also well coordinated and well communicated. We can’t say enough good things about our stay! "