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"No hot water"

"All staff lovely and friendly, room clean and everything we needed. Bathroom a little tired. Food in bar was excellent."

"Clean rooms. Friendly staff. Feels safe with security checking to ensure it is guest coming in late night. Convenient location that is close a close walking distance to major restaurants, stations and popular attractions. "

"Staff were so helpful and friendly, best hotel I’ve been in for a long time. Nothing was too much trouble and so polite without effort. "

"Lovely stay, clean spacious room and great amenities "

"Clean "

"Great reimagining of splendid, huge, brick dockside building from Liverpool’s illustrious past. Sumptuous suite. Staff can’t be faulted. Good value. Crazy room numbering system or was it me being dim?!"

"Hotel was Fabulous Start to finish, over all experience was great. Room was clean as well as the hotels other amenities. Would definitely be back and highly recommend "

"Did the job and was a place to lay our heads "