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"I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay."

"Excellent! Friendly staff "

"Absolutely fabulous from start to finish. Love the place and the staff. "

"Clean room , nicely decorated, and staff friendly "

"Room spotless all staff friendly and helpful as usual"

"Good breakfast range, freshly prepared. Room was really spacious with comfortable bed. Staff were really friendly with efficient check in"

"Lovely clean hotel . Very spacious and clean rooms. Beds were nice and comfortable. Shower was clean and towels provided. Staff were lovely and very welcoming. Highly recommended. We had a lovely stay. Thank you. "

"Great location, room was huge and bed was very comfortable. The staff were all lovely. Would definitely stay here again if we return to Liverpool"

"I stayed in this hotel during a recent 2-day break to Liverpool, and I was very impressed by the standard of the property. Upon my arrival I was welcomed by a friendly receptionist who informed me that I'd been upgraded to a deluxe room, which was an unexpected surprise. With this upgrade I was given a voucher entitling me to 200% off food and drink purchased in the hotel throughout my stay. Needless to say that I took advantage of this offer and I'm very glad that I did, as the food and service in both the Seven Seas Brasserie and the Castaway Bar were second to none. It is with this in mind that I rate this hotel a 5/5 property and I will be back. "