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Amazing staff. Luxurious hotel. Free parking. Spacious room with a nice view of lake Fuschl (Grand Deluxe Room) if you can afford an upgrade definitely go with it. Spa facilities are a must try, they have an indoor pool, sauna, whirlpool, steam room, as well as massage therapy. Dining is expensive as expected in such places. In short it was a great experience to stay in this castle if you have the opportunity to spend a couple of days here don't miss it.

This place to stay was a true dream for many reasons: the unforgettable view over all Salzburg downtown, the fantastic spacious 2-rooms suite with fully equipped kitchen for the unbelievably affordable price, great breakfast and very very warm welcome by two brothers who run this family hotel. It officially has 3 stars (for the lack of reception as one of brothers explained) but for my strong opinion it deserves 5 stars. I immediately booked the same room for next week because I plan to...

Excellent service and property

We highly recommend this hotel! From check-in to check-out, all the staff were friendly and helpful. We’d like to especially thank Ms.Sherbet and Ms. Debora for their exceptional service. Of course, the male staff member was also very kind, though unfortunately we didn’t get his name. During our stay, the weather was quite hot and the room temperature rose a bit, but we requested a large fan and it was promptly provided. Thank you again for making our stay comfortable and pleasant!

Beautiful property. Awesome location. Breakfast was fabulous. Staff great too. We had a problem with our first room. They tried to fix the tv and couldn’t, so they moved us to an upgraded room. However, when we got to that room- immediately we can hear the toilet running. So we say thanks but no. Emma, at reception, was fantastic. She was really busy with other customers- but she managed to get us another room. Guess what- no internet… it’s an old building with lots of stucco. I am tired and...

Great place, very cosy. The food is excellent, both breakfast and dinner. Well located. Spacious room (but not air-conditioned)

Phenomenal 4 night stay with family of 4. First and foremost the staff (specifically Maria - night reception) went above and beyond helping for providing an excellent service to whatever questions or needs when asked. I can not thank you enough. Hotel EXTREMELY clean throughout common and room areas. Very safe and quiet atmosphere. Breakfast had made to order eggs and multiple options…kids didn’t complain once. Centrally located (if driving) for Berchesgarten Area and Salzburg...

The location was perfect, the staff was very helpful, and the breakfast was a good value. I recommend staying on the ground floor if you have American standards (ha) for air conditioning in the summer.

The Hotel staff thrives in offering excellent service.

Our stay from 17-20 May 2015 at the Schloss Hotel in Salzburg, Austria, was probably one of the best hotels we've stayed at. We were pleasantly surprised to find this hotel so beautiful and picturesque. The front desk, housekeeping, and restaurant staff were absolutely customer oriented and very accommodating to our requests. The front desk made all of our tour reservations; they treated us like royalty!!!! The restaurant staff was superb; the food was delicious and very filling!! And, we...

The service at this hotel is impeccable. All the staff we encountered, from restaurant to housekeeping to front desk, were polite, professional, and welcoming. Our room, albeit expensive, was large, well-appointed, and oozed Old-World charm. Delighted with our choice; well worth the cost!

Hotel is very nice. 25 minute walk from the old city. Had problems the first night with the AC but these were resolved the second evening. Excellent breakfast. Would stay here again.

Located on a square, directly opposite Mozart's house, this graceful and gracious hotel was close to everything we wanted to do. It is within sight of the pedestrian bridge (the "locks bridge") across the river to the old town center. Our junior suite was large and well decorated, with a wonderfully spacious bath. Mirror everywhere. Comfortable bed. Breakfast is a feast and included with the room. Irresistible pastries, abundant and delicious cheeses, slices of ham, prosciutto, turkey...

This Sheraton Grand property was just perfect. The staff was very friendly and helpful. the rooms Were comfortable. The floors were nice and warm In the bathroom. The bed very Comfortable, overall this is a nice place to stay and experience beautiful Salzburg.