Find Hotel with a Concierge in Monterrey

"Great staff. Wonderful spa. Beautiful setting."

"The architecture, the cleanliness, the customer service, the hot springs - all 10/10! I will definitely be returning. "

"Very nice resort, you feel like you’re in the rainforest. The rooms were very clean. The staff went above and beyond to service you. I would highly recommend this resort."

"The staff were great, breakfast had a great selection, and we loved all the different pools. "

"This hotel is and the staff was amazing "

"Friendly staff, great food, good facilities including thermal bathes and swimming pool"

"Room was clean. Staff was above and beyond. Room service staff hospitality was off the charts, she went above and beyond and even took the time to make a beautiful display with our hand towels. Hotel location is in a very convenient location. I will stay here again!"

"Booked my trip to Costa Rica to celebrate my birthday with my sister. Madelyn made all the arrangements; from arranging our airport pick up and drop off to booking all our 3 excursions pre arrival. She also upgraded us to the villa garabito from the premium casita with a stunning view of the Arenal volcano. I have never had such a smooth trip with everything taken care of pre arrival. Our rooms were cleaned daily by Josie. Fresh towels provided and was spotless. A cute towel animal was placed daily on my bed which was nice to come back to. The shampoo conditioner and shower get was paraben free and smelled great. Espresso machine was amazing with delicious coffee stocked daily. The pool was clean with a nice temperature and Louis at the wet bar was amazing to chat with. His service was impeccable. Food was delicious and grounds well maintained. The security guard Reynaldo helped us get in our room upon arrival as our room key card wasn't working. He was really nice. Overall, villa room, staff, amenities, property views and grounds were fantastic. We stayed there 6 nights and didnt't feel like leaving. Highly recommend you stay here for a natural vibe with stunning view Our jacuzzi working but they said they can send someone to fix it. We didnt't bother with it as we had the private pool and the main pool area. The only reommendation will be to have lounge chairs in the villa patio and pool area so we can laze comfortably. We made do with resting our feet on the other chairs."

"We reserved for the view which was everything we thought it would be and more. We found that above all, the staff was the best! We felt at home. We have someone who cant walk far or manged the holls and they carted us to and from the other areas of the hotel! They arranged activites and gave us the Pura Vita vibe!"