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"My wife and I had a wonderful stay due primarily to a wonderful, caring and humane staff. When we checked in Jana and Petr immediately made us feel at home at this beautiful facility. The warm atmosphere continued throughout everywhere we went including the treatment by the restaurant staff, especially our waitress Katerina. We are grateful for our visit here."

"Great hotel, good location. Clean. Very friendly staff."

"We really enjoyed our stay at the Palace. It is a complex of 5-6 buildings connected with a maze of corridors. It was interesting to wander around. The pool was quite far though and it was inconvenient. The water in the whirlpool was not hot enough, so we only visited twice during our 6 day stay. Breakfast food was great and abundant. There was a way to take an elevator to one of the colonnades, but if you don't figure it out you would have to hike up the hill . I think next time I would pick something more conveniently located to the center. I was also dismayed by the amount of russian tourists in the hotel. I thought the visas were not granted during the conflict."

"Awes9me as usual"

"I’ve been twice here so it’s always the best experience!"

"Very friendly staff."

"An absolutely amazing spot, I would highly recommend the Grandhotel Pupp. It exceeded our expectations."

"Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again."

"We went to relax a few days after exploring Prague and it was perfect. I would definitely come back here if I ever have the opportunity to go back to Karlovy Vary. Also, the view from our room beautiful. "