"The hotel is in a very convenient location, making it easy to navigate Nairobi. Getting Ubers and traveling out for day trips like a safari or the Giraffe Centre was smooth and hassle-free. Overall, the property feels more tailored to business travelers than leisure guests, but it served as a great, accessible base."
"The hotel is in a very convenient location, making it easy to navigate Nairobi. Getting Ubers and traveling out for day trips like a safari or the Giraffe Centre was smooth and hassle-free. Overall, the property feels more tailored to business travelers than leisure guests, but it served as a great, accessible base."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We scheduled to have a car pick us up from Jomo Kenyatta International Airport. My wife and I were picked up by a very friendly employee (Antony) who introduced us to his city and taught us about the area during the drive. There was quite a bit of traffic at the time we landed, so the drive to the hotel took almost an hour.
Upon arrival to the hotel, the car was stopped at the gate where dogs sniffed us (and the car) and a few security guards did a search of the vehicle. Once inside the gate,...
We scheduled to have a car pick us up from Jomo Kenyatta International Airport. My wife and I were picked up by a very friendly employee (Antony) who introduced us to his city and taught us about the area during the drive. There was quite a bit of traffic at the time we landed, so the drive to the hotel took almost an hour.
Upon arrival to the hotel, the car was stopped at the gate where dogs sniffed us (and the car) and a few security guards did a search of the vehicle. Once inside the gate,...
Nathan
Reviewed December 7, 2017Reviewed December 7, 2017
Peaceful atmosphere once you get inside. Staff is very courteous and go the extra step to please their guests. Shower water was hot and great pressure. Rooms were clean. Did not hear any noise from the hallway or neighboring rooms, or outside. TV and remote worked well. Website photos are accurate
Food was hot and tasty. Not overly spiced or salty. Fruit was sweet. Bed was clean and comfortable.
Wished I could stay longer
Peaceful atmosphere once you get inside. Staff is very courteous and go the extra step to please their guests. Shower water was hot and great pressure. Rooms were clean. Did not hear any noise from the hallway or neighboring rooms, or outside. TV and remote worked well. Website photos are accurate
Food was hot and tasty. Not overly spiced or salty. Fruit was sweet. Bed was clean and comfortable.
Wished I could stay longer
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
The property is beautiful and more than what I expected. Pics are exactly what you get. Beautiful person is there to help you as the need may arise but no problems experienced.
The property is beautiful and more than what I expected. Pics are exactly what you get. Beautiful person is there to help you as the need may arise but no problems experienced.
Anonymous traveler
Reviewed February 11, 2020Reviewed February 11, 2020
The rooms are very spacious. I was only supplied with one towel. The next door building is under construction, so quite noisy during the day . The entrance is gated and manned 24/7
The rooms are very spacious. I was only supplied with one towel. The next door building is under construction, so quite noisy during the day . The entrance is gated and manned 24/7
Christopher
Reviewed December 18, 2025Reviewed December 18, 2025
I am an experienced traveler and know what I want and can expect in a hotel. I loved the Heron Portico so much I stayed there three separate times during my last visit to Kenya! The room was clean, well-maintained and had everything I needed, from Wifi to endless hot water. The restaurant and bar food and drink were very good. And the professionalism and attitude of the entire staff were uniformly excellent; they went out of their way to make sure I had a great stay, and I did.
I am an experienced traveler and know what I want and can expect in a hotel. I loved the Heron Portico so much I stayed there three separate times during my last visit to Kenya! The room was clean, well-maintained and had everything I needed, from Wifi to endless hot water. The restaurant and bar food and drink were very good. And the professionalism and attitude of the entire staff were uniformly excellent; they went out of their way to make sure I had a great stay, and I did.
John
Reviewed November 4, 2014Reviewed November 4, 2014
I stated only for one night. I enjoy the stay, staff were extremely humble. Fast check in, clean, bit old bed sheet cover, good breakfast, choice of fresh juices etc. would like to stay back.
I stated only for one night. I enjoy the stay, staff were extremely humble. Fast check in, clean, bit old bed sheet cover, good breakfast, choice of fresh juices etc. would like to stay back.
traveller 2017
Reviewed January 14, 2017Reviewed January 14, 2017