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"The staff was helpful! The included Japanese breakfast was so good!! We had everything we needed. Also they had a shuttle to the snow monkey park! So great!"

"Our stay at Shibu Hotel was a memorable highlight of our trip. The staff were extremely helpful and provided us with boots and umbrellas after we told them we wanted to venture out into the rain to view the monkey park. Our dining experiences were equally as pleasant with the staff greeting us and explaining the menus to us in detail. The area around the hotel was quiet and peaceful as well. On top of that all, the private bath offered was the last relaxing piece of the puzzle we needed. Thank you to all the staff members present!"

"Friendly staff and everything was easy for us. Shuttle service to & from station was excellent as well as to the monkey park."

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"2 min walk from train station, onset on site, vending machines and microwave available. Perfect for a solo traveler"

"Great location and clean "

"Nice hotel at ski resort. Very nice views."

"good"

"Loved our room! Everyone was friendly and the onsen was remarkable. "